IT Systems Engineer

Betsy Wallbillich
    Published
    December 1, 2021
    Location
    Office, Harahan, LA
    Job Type
    Education
    None required
    Experience
    2-5 Years
    Salary Range
    50,000 - 55,000
    Salary Units
    US Dollars
    Work Hours
    8:00 - 5:00 Monday thru Friday

    Description

    In this exciting and challenging role for our client, you will assist in providing technical support for internal and clients’ users, infrastructure, network, servers, and mobile devices. This company has an extensive client list, operates in multiple data centers, and manages a large number of servers, desktops, and related networking equipment. You will work under the Chief Operations Officer and with other IT team members to fulfill your responsibilities.

    Skills

    • 3+ years of experience in Helpdesk Support is PREFERRED
    • A strong understanding of Windows 7 and 10 is REQUIRED
    • A strong understanding of Windows Server 2008-2016 is REQUIRED
    • A strong understanding of Mac OSX is PREFERRED
    • A strong understanding Microsoft Office is REQUIRED
    • A strong understanding of supporting Microsoft/Office 365 is REQUIRED
    • A strong understanding of VPN is REQUIRED
    • A strong understanding of WiFi connectivity troubleshooting is REQUIRED
    • A strong understanding of advanced networking (including but not limited to:
      VLANs, dynamic routing protocols, packet inspection) is PREFERRED
    • A strong understanding of the Internet’s architecture is REQUIRED
    • A strong understanding of cloud hosting platforms (Azure and AWS) is
      PREFERRED
    • A strong understanding of VMware vSphere is PREFERRED

    Qualifications

    • 3+ years of Helpdesk Support
    • A strong understanding of Windows 7 and 10
    • A strong understanding of Windows Server 2008-2016
    • A strong understanding Microsoft Office
    • A strong understanding of supporting Microsoft/Office 365
    • A strong understanding of VPN
    • A strong understanding of WiFi connectivity troubleshooting
    • A strong understanding of the Internet’s architecture

    Responsibilities

    • Support CIS Tech’s and clients’ users
    • Ability to travel onsite to client locations in the greater New Orleans area as
      needed
    • Log all activities in our ticketing system
    • Document common issues and resolutions for submission into our knowledge
      base
    • Train users, in-person and remotely
    • Administer Office 365 applications and e-mail
    • Handle escalations from L1 Helpdesk team members
    • Maintain installed hardware and software inventory
    • Ensure security and software updates are successfully applied per policies/SLAs
    • Troubleshoot server, workstation, network, and mobile hardware
    • Perform OS and application reinstalls
    • Participate as an IT team member
    • Participate in internal and client projects
    • Ability to lift 25lb
    • Perform after-hours on-call duties, per on-call rotation schedule
    • And other duties and responsibilities as assigned from time to time
    Apply
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